Technology Training Specialist

Location: Sydney C B D, New South Wales
Job Type: Temporary
Reference: JO-2007-189573
Salary: $450 - $550 per day

People2People are currently recruiting a Learning Specialist for a contract position within NSW Government Departments in the CBD. If you are an experienced Training Specilaist, who has previously worked within NSW State Goverment then this could be the ideal next step in your career!

Primary purpose of the role:

Design, develop and maintain training content (systems and technical) and system procedures documentation for learning programs delivered across the workers’ insurance scheme based on identified business requirements and technical priorities.

Support training delivery teams by creating, testing, managing and documenting training system environment processes and managing technical issues that are raised.

Key accountabilities:

• Write and edit content for the training programs to meet the needs of the stakeholders and program deliverables, BAU and Projects – face to face or eLearning

• Support training delivery by triaging issues raised during training, logging in JIRA, coordinating and managing resolution and reporting.

• Work collaboratively with capability team, SMEs, process team and system experts in the preparation and review of training deliverables including environments to ensure accuracy and a consistent approach across the scheme.

• Create, test and document processes for use in training delivery e.g. example claims scenarios for training delivery.

• Work closely with external designers and facilitators as necessary to customise training programs to meet the needs.

• Ensure all reports and other materials provided to the business are easy to use for managers and provide sound information which is relevant to the audience.

Essential requirements:

• Pre-employment checks.
• Experience in developing systems training material is a requirement (Guidewire preferred).
• Facilitation experience is required.
• Experience with developing e-learning content (Articulate Storyline preferred)

To apply for the role, click the appropriate link on this page or call Raquel Anderson on 8270 9761 for a confidential discussion.