Team Leader | Transport & Logistics | Customer Service

Location: Melbourne
Job Type: Permanent
Reference: JO-1806-161849
Salary: $60000 - $65000 per annum
This company is a market leader in the Transport & Logistics sector here in Australia offering an end to end solution for all logistics and supply chain solutions across a number of sectors.  

Sitting as part of the Customer Service team this management position will have you manage and mentor a team of up to 8 customer service professionals, ensuring that the customer service being delivered is at the highest standards.  

Your duties will include but are not limited too: 
  • Ensure that your team has clear targets set on a week to week basis to assist with the delivery of the overall department.
  • Develop and implement complaint, customer service and service level procedures 
  • Assist in the recruitment and training of your team.  
  • Analyse statistics and data to determine the level of customer service
  • Drive performance ensuring that the teams KPI's are exceeded on a consistent basis. 
To be considered for this role you will have: 
  • Previous experience in a customer service management role
  • Must have experience in the Transport and Logistics sector.  
  • Reporting and analysis experience 
  • You will be a leader that leads by example rather than delegation 
  • You will be an expert in conflict resolution. 
On offer is: 
  • An amazing culture with great work-life balance
  • Career progression opportunities
  • Competitive salary