Team Leader (Customer Service Center)

Location: Brisbane, Queensland
Job Type: Permanent
Reference: JO-1810-164894
Salary: $68000.00 per annum
The Company

With a rich history and impressive growth record, this leading services business is an instantly recognizable brand, and a market leader in its sector.  Enjoying significant growth in recent years, an opportunity now exists for an experienced Call Center Team Leader or 2IC to be a part of the exciting growth journey ahead of them.
 
The Role
 
This newly created role will see you taking on the responsibility of managing a team of 12 Outbound Call Center Specialists - who are working with warm to hot leads.  This is a key position as the focus is to help develop and implement KPI's and drive results and growth.  A vital aspect of this position is to train, coach, develop and grow the team in confidence and experience.
 
Key selection criteria:
  •  Previous Team Leader / 2IC experience gained in a Call Center / Customer Service Center - preferably outbound.
  • Proven track record in training / coaching and mentoring of teams
  • Customer focused and results driven - analyzing and reporting on statistics
  • Demonstrated commitment to best practice
 
The benefits
  • Form part of a growing business
  • Train and develop your team of top performers
  • Involved in developing and implementing KPI's
  • Exciting changes taking place that are positively impacting the business and culture
  • Be recognized for the value you bring to the team
 
If you are looking for a career move, to an organisation that is focused on developing systems and processes to help develop their team and ultimately impact their results - APPLY NOW.  Should you have any additional queries in relation to the opportunity, please do not hesitate to contact Melanie Hammond or Leanne Lazarus on (07) 3118 0125 for a confidential discussion.