This market-leading utility connection company provide a fun, passionate and dynamic workplace culture, all while being committed to achieving optimal outcomes for their customers by providing a seamless utility connection service. In just one phone call, this company are devoted to making moving to a new house an easy experience, saving customers time, effort, and money.
Working ENTIRELY from home, the successful candidate will only need to commute into Head Office in Melbourne's CBD 2-3times/fortnight.
Reporting to the Manager - Call Centre Operations, you will be responsible for leading and developing a skilled sales and webchat team to achieve their targets.
Your key responsibilities will include achieving daily, monthly and annual targets by;
- Training, coaching, and supporting a dedicated team to deliver a productive and motivated team culture, KPI's and excellent customer service
- Lead conversion, maximising connection opportunities
- Coordination of a flexible hours roster, and ensuring team meet attendance, punctuality and adherence requirements
- Jumping into queues and making sales where required
You will friendly, approachable, and proactive. Managing a team of remote, largely part-time phone-based sales and webchat team to achieve your targets.
You will have;
- Demonstrated experience in a sales leadership position with a proven record of achieving targets
- Proven experience managing an outbound/inbound/webchat team in contact centre environment
- Have great people skills with professional and friendly communication skills
- Leadership-based degree or qualification
- Are solutions-focused, can work collaboratively and can build strategies on an individual or team basis
- Are comfortable being on the phone and happy to jump in where required
WHAT'S IN IT FOR YOU?
- Work entirely from home, only needing to commute to the CBD 2-3 times/fortnight
- Competitive Commission and Bonus structure on a weekly pay cycle
- Flexible hours
- Opportunity to grow and expand the team
Salary on offer is up to $70,000 + Super + Commission/Bonus
We are actively recruiting for this role so please don't hesitate to APPLY NOW via the links provided.