Team Leader

Location: Melbourne C B D, Victoria
Job Type: Permanent
Reference: JO-2006-189277
Salary: $70000 - $80000 per annum
THE COMPANY:

This market-leading utility connection company provide a fun, passionate and dynamic workplace culture, all while being committed to achieving optimal outcomes for their customers by providing a seamless utility connection service. In just one phone call, this company are devoted to making moving to a new house an easy experience, saving customers time, effort, and money.

Working ENTIRELY from home, the successful candidate will only need to commute into Head Office in Melbourne's CBD 2-3times/fortnight.


THE ROLE:

Reporting to the Manager - Call Centre Operations, you will be responsible for leading and developing a skilled sales and webchat team to achieve their targets.

Your key responsibilities will include achieving daily, monthly and annual targets by;
  • Training, coaching, and supporting a dedicated team to deliver a productive and motivated team culture, KPI's and excellent customer service
  • Lead conversion, maximising connection opportunities
  • Coordination of a flexible hours roster, and ensuring team meet attendance, punctuality and adherence requirements
  • Jumping into queues and making sales where required


YOU:
You will friendly, approachable, and proactive. Managing a team of remote, largely part-time phone-based sales and webchat team to achieve your targets.

You will have;
  • Demonstrated experience in a sales leadership position with a proven record of achieving targets
  • Proven experience managing an outbound/inbound/webchat team in contact centre environment
  • Have great people skills with professional and friendly communication skills
  • Leadership-based degree or qualification
  • Are solutions-focused, can work collaboratively and can build strategies on an individual or team basis
  • Are comfortable being on the phone and happy to jump in where required

WHAT'S IN IT FOR YOU?
  • Work entirely from home, only needing to commute to the CBD 2-3 times/fortnight
  • Competitive Commission and Bonus structure on a weekly pay cycle
  • Flexible hours
  • Opportunity to grow and expand the team

Salary on offer is up to $70,000 + Super + Commission/Bonus


We are actively recruiting for this role so please don't hesitate to APPLY NOW via the links provided.