Social Media Service Officer

Location: Homebush, New South Wales
Job Type: Contract
Reference: JO-1902-167095
Salary: up to $26
The multinational organisation, Samsung Electronics Australia, is at the forefront of change and development. Inspiring the world with their products, they continue to take the reins in technology, delivering tomorrow's world, today.

Samsung Australia's social media team is responsible for fostering one of Australia's best social communities by developing and executing conversation worthy ideas and campaigns while providing best in class customer service and support via our owned platforms.
As the organisation continues to grow, an exciting opportunity has become available for a Social Media Specialist focused on post purchase experience.

Your responsibilities will include but not be limited to:
  • Empowered to use your own personal flare to respond to public posts and private messages
  • Keeping up to date with new technology across our large range of product categories including Mobile, Audio Visual and Home Appliances
  • The chance to experience new innovative upcoming products before launch to market
  • The ability to make decisions to improve the customers experience
As the successful candidate you will have:
  • A sound understanding of social media platforms
  • Strong attention to detail and grammar
  • Exceptional written communication skills
  • Strong organisational skills
  • A team player attitude
  • Ability to work with ambiguity; self-manage
  • Pro-active approach to handle customer enquiries focused on providing an above and beyond customer experience
  • Ability to take advantage of opportunities as they present themselves, adaptable to change in a fast paced environment

If this sounds like the opportunity for you, apply now and or call Manish Jhowry on 0447 710 791 for a further conversation.