Shared Service Officer

Location: Burwood, New South Wales
Job Type: Temporary
Reference: JO-1904-168528
Salary: Competitive Rates
people2people are collaborating with this entity who are currently seeking a Share Service Officer on an initial 2 and a bit month assignment located in Burwood.  

THE ROLE

In this unique role, you be responds to enquiries as required and processes basic transactions to support the delivery services across the sector. 
  • Manage as many enquiries as possible to provide a seamless customer experience, and escalate the more complex matters to ensure the timely and effective resolutions of issues
  • Contribute to the achievement of business performance levels in terms of customer satisfaction, efficiency and effectiveness of services provided
  • Proactively contribute to the collaborative approach of the team to maintain effective stakeholder and customer relationships, complement the work others, facilitate innovative thinking, and to consistently deliver on improved customer outcomes
  • Provide feedback and information on customer service and service delivery initiatives and activities and provide support as required to enable an environment of continuous improvement

ABOUT YOU

To be eligible for this role you must have:
  • Previous experience using SAP in a customer centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment managing high volumes of work
  • Demonstrated ability to take ownership of customer experience and provide high levels of customer service
  • Previous NSW Government experience would be advantageous 
To apply for the role, click the appropriate link on this page or call David Collins on 8270 9799 for a confidential discussion