Service Desk Operator

Location: Macquarie Park, New South Wales
Job Type: Permanent
Reference: JO-2001-187893
Salary: Competitive base salary
The Company:

This global technology services and solutions organisation is an employer of choice. Located in the Ryde & Macquarie park area they are looking for a Service Desk Operator to join the team.



The Role:

Reporting to the IT Service Desk Team Leader, your day-to-day responsibilities will include:

·        Maintain effective customer services and relationships with IT users, other IT staff and suppliers
·        Respond to user inquiries according to service desk procedures, providing support across a range of hardware and software products
·        Ensure effective use of the Service Desk ticket system
·        Identify problems which require additional expertise and take appropriate action to ensure the timely escalation to the various internal IT support staff
·        Work towards self-development and training goals
·        Provide after-hours helpdesk assistance where required



Skills & Experience:

·        Experience supporting Microsoft desktop and network technologies
·        Experience in 1st level IT support role
·        High level of written and spoken communication skills
·        Strong interpersonal skills and the ability to liaise with all levels within a business



Benefits:

·        Ongoing training and support
·        Start your career with a prestigious employer
·        Staff discount across some of the best computing and entertainment technology.



Please APPLY NOW through the appropriate link. For any questions, please call Jade Evans on (02) 8270 9707.