Service Coordinator

Location: Brisbane
Job Type: Permanent
Reference: JO-1806-161827
Salary: $0 - $65000.00 per annum
about the company
This privately owned and operated heavy industry hire organisation pride themselves on their superior service and large product range. Based in the southern suburbs they are experiencing continuous growth and now seek an experienced Service Coordinator to join their team in a newly created opportunity.
about the role
Reporting directly to the Service Manager, this role is essentially responsible for providing customers with prompt and efficient service support ensuring their individual requirements are identified and actioned. As the first point of contact for customers your day to day duties will include:
  • Deal with customers in a courteous and polite manner responding to problems in a cost effective and timely manner.
  • Be the first port of call to log customer breakdowns & enquiries
  • Coordinate responses utilizing the team of Field Service Techs and Contractors
  • Maintain and schedule routine Planned Maintenance Services
  • Provide administrative support to the Service Manager
  • Report compilation
  • Ensure administrative functions of the department are fulfilled
  • Manage the allocation of breakdown calls, scheduled maintenance & other repairs to Service Technicians
  • Manage open jobs and purchase orders
  • Process job cards and create invoices for completed work

about you
  • Highly organised with the ability to multitask
  • Exceptional communication skills with the ability to build rapport quickly
  • High-level working knowledge of MS Office suite of products
  • Exposure to Insphire or Baseplan highly desirable
  • Self-motivated with the ability to work autonomously
  • Willingness to learn and assist
  • Ability to manage confidential information