Service and Repairs Customer Service

Location: Woodville, South Australia
Job Type: Temporary
Reference: JO-1710-145546_1508909517
Salary: Attractive Rates

This leading organisation and well-known brand is constantly inspiring the world with new and innovative products every day, taking the lead in technology. They offer a 1st class working environment, with exceptional training and mentorship and unlimited growth potential!

As the business continues to grow, an exciting opportunity has become available for experienced Customer Service and Administration Assistant to join this fast paced customer service team on a 24 month fixed term contract.

Commencing immediately your responsibilities will include but not be limited to:

  • Assisting with repair services
  • Efficient processing of inbound and outbound jobs
  • Communicating to end-user customers
  • Validation of job booking information to ensure accurate, update booking details when required
  • Allocation of new incoming jobs to technicians and customer service team according to job type/status
  • Work with Regional Operations Manager and Customer Experience Supervisor to review CMI results
  • Completion of quality assurance process
  • Disposal of unwanted packaging and materials
  • Point of contact for repair service enquiries from retail stores and internal departments
  • Outbound and inbound calls regarding quotations and repair follow ups
  • Provide customers with status updates
  • Escalate assessment reports
  • Other ad hoc responsibilities as required

As the successful candidate, you will have:

  • Experience in a similar Customer Service, Service Administrator or Warehouse Administration position
  • Technical awareness
  • Strong administrative skills in a support role
  • Strong communication skills and the ability to work under pressure
  • Self-motivated and results driven
  • Experience in SAP desirable

Are you ready to join the leaders of the pack? Apply today to secure an interview!

To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Jennika Noble on +61282709727
( SK92356A )