Product Specialist - Customer Service Support - Consumer Electronics

Location: Homebush, New South Wales
Job Type: Contract
Reference: JO-1809-164176
Salary: $0 - $80000 per annum
This leading organisation and well-known brand is constantly inspiring the world with new and innovative products every day, taking the lead in technology. They offer a first class working environment, with exceptional training, mentor-ship and unlimited growth potential!

As a Product Specialist, you will shape and improve the customer experience whilst ensuring consistency and best practice across the team.

About the role:
Your responsibilities will include:
  • Technical product support to internal stakeholders for customer issues
  • Developing and maintaining working business relationships with key stakeholders at operational levels
  • To design, deliver, evaluate and maintain training documentation
  • Facilitating new starter induction training
  • Providing technical support to contact centre and consultants and assist with enquiries
  • Providing professional feedback and support to management to assist the understanding and improvements of staff
  • Maintaining all administrative and reporting requirements for all courses conducted
  • Taking proactive responsibility for developing and maintaining own level of knowledge of the company, products and services 
  • Travelling nationally and internationally to deliver coaching and training
  • Ad hoc duties as required
About you:
To be successful in this role you will have:
  • Experience in a similar technical product role, with the consumer electronics space
  • Demonstrated experience training in a process environment
  • Relevant tertiary qualifications
  • Exposure to high-level customer service environment
  • Exceptional time management skills and the ability to work to critical deadlines and time frames
  • High proficiency in MS Office applications
  • Strong interpersonal, written and verbal communication skills
  • Ability to travel - interstate and international
  • A valid Australian Driver's License, passport and own transportation
This is a terrific opportunity to join an advanced, prominent organisation in an amazing, varied role that will have you seeing the world.
If this sounds like you, don't miss out! Click APPLY to get in touch with people2people and kick start your application.