Office Manager/Service Co-ordinator

Location: Melbourne C B D, Victoria
Job Type: Permanent
Reference: JO-1902-167280
Salary: $65000 - $75000.00 per annum
The company
 
Our client is a small but very successful Electrical and Fire Safety Compliance company that services a large database of clients around Australia from the office based in North Melbourne. They have a team of dedicated professionals visiting clients at their place of business to conduct testing services.
 
About the role
 
Due to rapid growth they are looking for an experienced office manager and in this unique and varied role where you will be working alongside the business owner to manage and grow the business. We are looking for a motivated and experienced Office Manager/Service Co-ordinator to manage the team of technicians on the road. You will also be working with clients to ensure their workload requirements are achieved, and processing technician reports once works have been completed. Due to the technicians busy workload this means working autonomously is key.
 
The successful candidate will be 
 
  • Responsible for managing the day to day operations of the business
  • Managing a small team of technicians with their daily work load
  • Scheduling and confirming job bookings - including pre booked and emergency calls
  • Processing Client Reports in an efficient manner
  • Using Apple products for all administration tasks
  • Maintaining strict OHS policies and procedures
  • Driving all KPI's and communicating them effectively to the team
  • Ensuring service standards are up held to company standards
  • Ensuring efficiency in business organisation and staff planning
  • Maintaining regular communication with the business owner
  • Working autonomously whilst keeping communication open and honest
 
What the successful candidate will bring
 
  • Experience in a similar role/environment
  • Experience in taking and making calls
  • Experience in appointment scheduling
  • Exceptional customer service skills
  • Ability to work autonomously
  • Ability to work to deadlines and prioritise tasks
  • Experience in Apple operating systems (not mandatory but highly advantageous)
  • Experience in accounting software packages (not mandatory but highly advantageous)
 
This position is an immediate start for the right candidate, please apply for the attention of Jessica Walker