Network Operations Officer

Location: Sydney, New South Wales
Job Type: Temporary
Reference: JO-1811-165298
Salary: $30 - $32 per hour
The primary responsibility of this role is to support the Service Network by making sure emails/phone enquiries are accurate, up to date and actioned in a timely manner. Achieving customer satisfaction by minimising long term pending and communicating with customers, service partners and state service managers. Job status in system is kept continually updated accurately.

Duties and Responsibilities:
  • Liaise with internal departments and external service providers ensuring all open SOs are progressed and closed fluently
  • Update and follow up  service order statuses in G-CIC / GSPN systems to guarantee system data accuracy
  • Work towards and achieve assigned LTP target
  • Comply with service tracking guidelines and policy
  • Communicate proactively with service providers, SSMs and customers in order to identify issues and resolve them
  • Monitoring to ensure the service providers to comply with company process and policy
  • Ad-hoc reporting and case study to indentify and improve areas related to service tracking
  • Support team members on daily operation and approve time sheet and leave for the team members in system
Requirements:
  • School Certificate
  • Previous experience in a similar role
  • Excellent communication and eye for detail
  • Quick learner with ability to take on new information, using a methodical and proactive approach
  • Ability to work unsupervised and meet deadlines
  • Decisive, responsible and accountable at all times
  • Commitment and "can do' attitude
  • Co-operative and team focused with sound interpersonal skills
  • Ability to multi-task, cope with high pressure & tight deadlines within fast paced and constantly changing environment
  • Excellent communication skills - both written and verbal
  • Ability to analyse data & prepare reports using Excel
  • Analytical, results and detail oriented
  • Must be organized, able to prioritize tasks & take initiative in work
  • Professional, personable, approachable & enthusiastic