This is an established and highly regarded industry leader in the Workers' Insurance space, with a reputation for providing and developing top tier insurance products for their clients. They have continued to grow steadily year by year with a strong focus on customer well-being and collaborative working relationships with service providers.

A newly created role is available based in Wollongong, NSW to manage the efficient and effective implementation and delivery of claims related to mental health. We need your expertise to provide guidance to front line staff to ensure workers' and employers' needs are met holistically and empathetically. Tasks include, but not limited to:
 

• Initiate and monitor tasks and projects, assess and improve business processes;
• Develop and maintain working relationships with frontline staff;
• Identify, recommend, plan and deliver strategies to improve business relationships, procedures, practices and deliver initiatives;
• Encourage active engagement with internal and external stakeholders in the development and implementation of effective claims management;
• Provide debriefing and defusing support to front line staff;
• Provide clinical perspective on treatment, case management and interventions for psychological injury cases;
• Manage the resolution of complex or unusual treatment and service requests for workers with mental health problems within relevant authority limits;
• Prepare internal and external strategic, operational documents, data analysis as required and apply well-developed interpretation and analysis to complex data;
• Assist in the resolution of escalated issues relating to workers with serious injuries.

We need a qualified and experienced person to collaboratively work with scheme agents to resolve issues and provide exceptional customer service. Essentially you will be someone who:

• Understands the claims in an empathetic manner;
• Has full understanding of the legislation and regulatory framework relevant to workers' insurance
• Is experienced in the management of mental health conditions in an insurance or clinical setting
• Preferably has a personal injury insurance/workers compensation background.
• Has qualifications in counselling, psychology and/or allied health background.

If you feel you have the above credentials (and empathy) and would like to show your interest, submit your CV now or call Francesca Arcuri on (02) 8270 9790 for a confidential chat.