Logistics Customer service

Location: Melbourne, Victoria
Job Type: Permanent
Reference: JO-1901-167070
Salary: $0 - $60000.00 per annum
The Logistics Customer Service Representative will oversee all aspects of accounts relating to the international transportation of goods and the maintenance of the client's needs. This is an expression of interest opportunity.
 
Responsibilities and essential job functions include, but are not limited to the following:
  • Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.
  • Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
  • Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
  • Benchmark freight rates.
  • Negotiate rate structures, including consolidation lanes, capacity, and customer programs. Present finding to Management.
  • Collect and analyze service issue and carrier quality information and develop clear and concise reports.
  • Freight forwarding functions such as booking, issuing Delivery Orders, etc
  • Checking and confirming order status on pick-up and deliveries.
  • Analyze freight bills for customer specific required information.
  • Track and log information in the system.
  • Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
 
What you will need to succeed
 
  • Experience of working in a logistics customer service role
  • Strong customer service skills
  • Strong computer skills
  • Ability to multi-task
  • Decision making and problem solving skills
  • Ability to prioritize and manage time
  • Attention to detail and accuracy
  • Time management and organizational skills
  • Effective communication skills
  • Professional phone etiquette