IT Helpdesk - Level 1/2

Location: Sydney, New South Wales
Job Type: Permanent
Reference: JO-1811-165407
Salary: $30.00 - $35.00 per hour plus super
This incredibly successful Australian employer works with a range of brands that are instantly recognizable and enjoyed by most Australians. Reporting to the Finance System Specialist, this role will provide adhoc 1st and 2nd level helpdesk and end user support via phone & email and at times in person. Any issues that are above level ½ would be escalated to the next level. Responsibilities include:
  • Manage the IT helpdesk and log any helpdesk requests through the relevant system
  • Maintain user accounts, passwords, data integrity, system access and security
  • Provide technical support that could include desktop hardware, mobile devices and Microsoft 365 queries
  • Monitor and maintain computer systems and networks
  • Set up new accounts and computer assets for new users
  • Be the main point of contact for customers that require technical support over either phone or email
  • Remotely access customer's equipment and troubleshoot issues through diagnostic techniques
  • Install & configure computer hardware, mobile phones, tablets, Video Conferencing, software, systems, networks and printers
  • Monitor and maintain computer systems and networks
To be considered for this role you will have experience within a similar role with the following skills:
  • IT Qualifications either tertiary or equivalent
  • Strong technical problem solving skills
  • Sound knowledge of PC, Mac and mobile devices (both ipad and iphone)
  • Knowledge of networking
  • Knowledge of Windows operating Systems and Microsoft Office Products
Desirable skills would include experience using Airwatch and ITIL.