Director - Operations & Service Delivery

Location: North Sydney, New South Wales
Job Type: Permanent
Reference: JO-1906-169907
Salary: Competitive salary and bonus structure
The Company

Our client is an industry leader in the financial services sector. They provide a range of solutions to financial institutions and merchants across Australia and internationally.

The Opportunity

This is a rare opportunity to step in to a 'hands-on' senior leadership role, make an immediate impact and drive the strategy of service delivery. Your key responsibilities will include;
  • Leading and managing all operational activites including onshore and offshore teams
  • Developing strategic partnerships with internal and external stakeholders
  • Continually striving to raise the bar of the client experience
  • Attract, select, insprire and develop talent within the team
  • Developing and implementing processes
  • Participation in the negotiation of major service contracts and sales deals
  • Leading the management of several vendor partners delivering business critical services
  • Managing change within a dynamic environment

To be successful, you will need;
  • Demonstrated 'hands-on' senior leadership experience
  • Strong financial management, reporting and analytical skills
  • Strategic planning and resource management experience
  • The ability to engage and manage stakeholders and various levels
  • A 'client focused' approach to service delivery
  • Proven change management experience and the ability to adapt in a dynamic environment
  • Experience managing onshore/offshore teams and service vendors 
  • Payments industry and merchant acquiring experience

This is a fantastic opportunity to lead a dynamic team within a well-established and growing organisation. If you believe you have the right skills and experience the please APPLY NOW or contact Jamie Taylor on 8270 9717 for a confidential discussion.