Customer Success Manager

Location: Sydney CBD, New South Wales
Job Type: Permanent
Reference: JO-1802-153820_1517893496
Salary: super

Work with a leading software business based in the North Sydney area.

Supporting the Customer Success Team you will directly construct the customer experience framework and deliver the revenue performance/operational outcomes.

Responsibilities include:

  • Deliver revenue performance and operational outcomes in line with budgetary expectations and performance metrics
  • Provide accurate and timely forecasting for monthly, quarterly and annual performance to the Manager, Customer Success, including risk and opportunity analysis
  • Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
  • Maintain and optimise the software support & maintenance administration processes and systems

To be considered for this role you must have experience in a similar role with a focus on optimising ERP or HRIS software solutions. You will also possess the following soft skills:

  • Excellent communication with a strong customer service ethic
  • Experience managing your own performance to budget and forecast
  • Highly driven with a strong results focused attitude

To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Rachel Fisher on +61282709787
( SK94516A )