This global membership organisation are expanding their scope across Australia, experiencing re-branding and re-structuring. By placing a value on the quality of their service they are now seeking x2 dedicated Customer Service Representatives to provide a high level of Member Services as they continue to expand. As an international organisation, they offer loyalty programs and pride themselves on being a dynamic business!
In this newly created role, reporting to the Operations Manager, as a Customer Service Representative of the Member Services team you will provide excellent customer service and become a valued part of the close-knit team. The role will involve a blend of inbound calls, responding to emails/tickets, along with administrative duties.
- Providing customer service by handling inbound queries over the phone
- Responding to emails/tickets
- Making outbound calls to members where required to provide responses
- Problem-solving, and prioritising orders/requests.
- Data entry and updating the CRM system as required - Salesforce
- Liaising with various internal and external stakeholders
- Previous phone-based customer service experience
- Ability to problem-solve
- High attention to detail
- Excellent communication skills
- Must have a passion for providing outstanding customer service
- Having a natural ability to go above and beyond!
- Permanent role (must have full permanent working rights for this role)
- Training provided
- Work with a company experiencing growth and re-branding
- Monday - Friday, flexible hours - no weekends, rotating rosters, or evenings!
- CBD location
- $55,000 + super
- Enjoy Friday drinks, amongst a social team, lunches & get-togethers
How to Apply:
To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Colleen Deere on +61282709794
To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Colleen Deere on +61 02 8270 9794