Customer Service - Freight fowarding

Location: Melbourne, Victoria
Job Type: Permanent
Reference: JO-1902-167554
Salary: $0 - $65000.00 per annum
People2People are currently looking for Customer service reps for a specialist logistics management firm in the Eastern suburbs. This is a family run business which has seen significant growth over the last couple of years.
About the role
  • Acts as key contact for allocated 'major' customers
  • Accepts and processes orders for handover to Operations
  • Stays informed on shipment and exception status for allocated customers
  • Proactively informs customer on shipment status and exceptions
  • Provides spot quotations and performs up- and cross-selling on inbound customer calls
  • Passes on leads to Sales
  • Handles customer inquiries
  • Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
  • Acts as first contact point for customer claims for notification and reception of claims and respective document collection
What you will need to succeed
  • Previous phone based customer service experience
  • A+grade Communications and Written skills
  • Previous experience in Freight is advantageous
  • Ability to work from home
  • Monthly team drinks
  • Opportunities for development