Customer Service Representative

Location: Sydney CBD, New South Wales
Job Type: Permanent
Reference: JO-1803-156256_1521599105
Salary: Up to $55,000 + super

The Company:

This global membership organisation are expanding their scope across Australia, experiencing re-branding and re-structuring. By placing a value on the quality of their service they are now seeking x2 dedicated Customer Service Representatives to provide a high level of Member Services as they continue to expand. As an international organisation, they offer loyalty programs and pride themselves on being a dynamic business!

The Role:

In this newly created role, reporting to the Operations Manager, as a Customer Service Representative of the Member Services team you will provide excellent customer service and become a valued part of the close-knit team. The role will involve a blend of inbound calls, responding to emails/tickets, along with administrative duties.

Duties:

  • Providing customer service by handling inbound queries over the phone
  • Responding to emails/tickets
  • Making outbound calls to members where required to provide responses
  • Problem-solving, and prioritising orders/requests.
  • Data entry and updating the CRM system as required - Salesforce
  • Liaising with various internal and external stakeholders

Skills/Experience:

  • Previous phone-based customer service experience
  • Ability to problem-solve
  • High attention to detail
  • Excellent communication skills
  • Must have a passion for providing outstanding customer service
  • Having a natural ability to go above and beyond!

Benefits:

  • Permanent role (must have full permanent working rights for this role)
  • Training provided
  • Work with a company experiencing growth and re-branding
  • Monday - Friday, flexible hours - no weekends, rotating rosters, or evenings!
  • CBD location
  • $55,000 + super
  • Enjoy Friday drinks, amongst a social team, lunches & get-togethers

How to Apply:

To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Colleen Deere on +61282709794

To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Colleen Deere on +61 02 8270 9794