Customer Care Officer

Location: Seven Hills, New South Wales
Job Type: Permanent
Reference: JO-2002-188422
Salary: $55000.00 - $60000.00 per annum
Company:

Our client is a Global leader across several industries including Mining, Rail and IT. They are currently looking for experienced Customer Care Representatives to join a newly created team in Western Sydney on a permanent basis! This exciting opportunity will see you working within a successful, high-performance customer care team focused on delivering superior customer service and to aid in the company's vision to become the best customer care center in the industry.


Role:

In this exciting, newly created role your responsibilities will include however won't be limited to the following:
  • Providing superior tier 1 support to current customer base
  • Order Processing, price enquiries and stock availability
  • Liaising with external sales representatives and internal stakeholders
  • Identifying opportunities to upsell products to current client base
  • Referring leads to external sales team


About you:
  •  You have a natural technical aptitude and ability to learn a range of technical and non-technical  products
  •  Experience in working in a high-volume environment
  •  Previous experience in working with CRM systems (preferred but not essential)
  •  Professional and engaging phone manner
  • You thrive on providing excellent customer service and always looking for opportunities to go above and beyond for the customer.


Please click on the appropriate link on this page for a confidential discussion or please call Marissa Varudo on 02 8270 9735.