Customer Care Manager

Location: Brisbane, Queensland
Job Type: Permanent
Reference: JO-1808-163270
Salary: $120000 - $140000.00 per annum
 
The Company

With a rich history and impressive growth record, this leading services business is an instantly recognisable brand, and a market leader in its sector.  Enjoying significant growth in recent years, an opportunity now exists for a commercially astute people leader to join the team as the Regional Customer Care Manager.
 
The Role
This key role will see you managing a customer contact centre focused on providing inbound and outbound services for regional branches, ensuring the delivery of exceptional customer service. To be successful in this pivotal role you will:
  • Have proven management experience leading and developing a team in a call centre environment
  • The ability to coach, grow and empower a team whilst fostering a harmonious work environment
  • Demonstrated ability to achieve targets and maximise profitability
  • Be responsible for ensuring compliance with procedures and policies are followed
  • Experience formulating sales and service targets
  • Oversee and contribute to continuous improvement
  • Be motivated, proactive with strong problem solving skills

About you
  • Possess a strong understanding of Contact Centre environment
  • Proven experience leading a high performing team
  • Demonstrated commitment to best practice
  • Ability to deliver sales and service as per budget
  • A strategic outlook with a strong process improvement focus
  • Experience interpreting and analysing data
  • Proven ability to drive change and manage outcomes
  • Experience in the service industry highly advantageous