Allocations Officer | Heavy Industry

Location: Brisbane, Queensland
Job Type: Permanent
Reference: JO-2006-189257
Salary: $60000.00 - $69000.00 per annum
about the company 

This Australian owned and operated engineering company have a longstanding history in the Queensland market and pride themselves on their strong safety focus. Based south of Brisbane's CBD they have experienced continuous growth and now seek an experienced Allocator to join their team.  

about the role 

Reporting directly to the Customer Success Manager, this role is essentially responsible for providing customers with prompt and efficient service support ensuring their individual requirements are identified and actioned, along with allocating and scheduling operators to site and maintaining customer information. 
As the point of contact for clients, daily duties will include:
  • Manage incoming calls  
  • Triage and action emails 
  • Speak with clients regarding their job orders and requirements 
  • Update and maintain all job and client information in Allocate 365 
  • Negotiate rates with customers and suppliers 
  • Coordinate job orders, scheduling and allocating sub-contractors 
  • Responding to problems in a cost effective and timely manner 
  • Liaise with workshop and machines regarding repairs
  • Issue subcontractor packs 
  • Send out docket books and generate mobile docketing 
  • Maintain compliance with subcontractors' portfolios 
  • Process and finalise COD jobs 
  • Manage after hours phone calls 
  • Ensure administrative functions of the department are fulfilled 
about you 
  • Flexible and adaptable 
  • Highly organised with the ability to multitask 
  • Exceptional communication skills with the ability to build rapport quickly 
  • Self-motivated with the ability to work autonomously 
  • Willingness to learn and assist 
  • Possess a customer centric focus 
  • High attention to detail 
  • The ability to manage confidential information 
  • Strong problem-solving capabilities. 
If you are looking to join a leading company in growth mode APPLY Today!